Canada tightens cellphone coverage reporting after users flag gaps between maps and reality
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Canada’s telecommunications regulator is changing how mobile coverage is measured and reported after complaints from users who say carrier maps do not always reflect the service they actually receive. The CRTC announced a new standardized reporting system that will begin rolling out in early 2027.
Under the new system, wireless providers will be required to use a common and more precise standard when submitting coverage data, replacing differing models that have made it harder to compare networks and identify weak-service areas consistently.
Consumers will also be able to report locations where published coverage maps do not match their real-world experience. The CRTC says that feedback will help improve the accuracy of its data and identify areas where mobile service remains weak or unreliable.
CRTC figures show that mobile service is available to about 99.5% of Canada’s population, but public-opinion research cited by the regulator continues to point to complaints about coverage gaps, prompting the push for a more accurate way to track them.
The coverage data are shared with Innovation, Science and Economic Development Canada for use in the National Broadband Map, helping governments identify areas that may require network expansion or additional infrastructure investment.
